• The “AmbiWise” assistance system is based on knowledge among employees
• Pilot projects in industry completed successfully

The “AmbiWise” assistance and collaboration system stands for mobile, context-sensitive user interfaces for an optimized knowledge transfer for everyday use. It permits a mobile and cross-site knowledge exchange at the company. With its help, knowledge can be recorded, updated and enriched with multimedia learning contents directly at the workplace. Thanks to QRCodes, iBeacons or language, workers can call up the learning contents intuitively and within the context of the production or assembly station. By means of diagrams, videos or instructions by an augmented reality, new employees are trained and the knowledge of existing personnel is refreshed.

“Production and assembly at modern companies is becoming increasingly complex. Through “AmbiWise”, we replace standard instructions and enable employees to create specific descriptions for machines and work steps,” explains Fabian Quint, Project Manager for the German Research Center for Artificial Intelligence. Thus, employees pass on their knowledge not only within the team but, thanks to digitalization, content can be used across sites as well. Departing employees can document their knowledge based on experience and new employees can be familiarized with their jobs more easily.

Compatible with common hardware

The user interface of “AmbiWise” is based on the HTML5, CSS3 and Javascript web technologies. The system is compatible with the majority of mobile and stationary end devices. The contents are arranged as a tree structure where the highest level consists of stations to which tasks and work steps can be attributed. Work steps can be filed as ordinary text or be described with multimedia contents like illustrations, videos and augmented reality instructions. A recording of these contents can be made and attributed to a task at any location.

Among other things, smart glasses are used for the video recording. Thanks to the first person perspective, they are superior to the recordings on other recording devices such as tablets. Before the contents are visible in the system, they must pass through a multi-step release process. In this process, the master craftsman for example, or the works council representative and data protection officer can be involved.

Successful initial pilot applications at Daimler and Schaeffler

The “AmbiWise” system was tested in the production setting at five sites of two application partners. The pilot application also included the creation of learning videos by means of smart glasses. The learning videos at Daimler AG showed the execution of the work including supplementing information from the perspective of an experienced assembly staff member. The learning videos were recorded under real work conditions and represent self-contained, short learning units. Employees at Schaeffler GmbH & Co. KG additionally had the chance to evaluate the recorded videos, add contents and give feedback. This helps continuously improve the system and its contents and keep them up to date. After a 15-minute instruction, the users were able to work with the system productively.

“Since “AmbiWise” is basically self-explanatory, we see a viable basis for the future to prepare knowledge at production sites in a form that is suitable in practice and to support the knowledge transfer on the shop floor,” Quint summarizes. “AmbiWise” is currently being presented in the demonstration center of Technologie-Initiative SmartFactory KL e.V.

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